We offer a Free Delivery service (details below) so you don’t have any disappointing surprises at checkout. We aim to dispatch within 24 hours of your order being placed, Monday to Friday, but this may extend during very busy periods.
Orders placed before 11am for Special Next Day Delivery will be dispatched the same day.
We will replace items if they have not been received 12 working days after dispatch to the UK.
*Please note, due to COVID-19, shipping rates and delivery times OUTSIDE the UK can change with little or no warning. These are out of our control. Please see Royal Mailfor their latest International Updates and last posting dates for Christmas.
FREE Standard UK Delivery
By Royal Mail 2nd Class.This service can take up to 12 working days from dispatch on occasion. So please note this is not a guaranteed service and should only be used if you are not worried about when an item is going to arrive.
This is particularly important around big events like Christmas when we really recommend you upgrade to Next-Day/Special to avoid disappointment, or if you need your order delivered by a certain date.
Royal Mail 1st Class
£3.95 for Royal Mail First Class mail will put your order to the head of the queue (aims to deliver within 1-2 working days from dispatch, but again this isn’t guaranteed).
This service can take up to 12 working days from dispatch on occasion.
While we will dispatch on or before the advertised dispatch date, we cannot predict or control this, nor can we be held responsible for it.
You do use these services at your own risk.
If you wish to guarantee the arrival of your item in time for a SPECIFIC DATE or event, within the UK, we advise you upgrade your delivery to a guaranteed, tracked service. This will rocket your item to the top of our priority list, and out of the Elves’ Workshop on a next-day guaranteed signed-for service that is nearly 100% reliable.
Unfortunately we cannot be held responsible for items that are delayed by Royal Mail after we have dispatched them on time. We will replace items if they have not been received 10 working days (Royal Mail 1st Class) or 12 working days (our Free Shipping service) after the order was dispatched.
UK Tracked Express Delivery
Order must be placed before 12 noon Monday-Friday and will need to be signed for. Tracked Special Delivery (to arrive on the next working day, Monday – Friday. Orders placed after 12 noon on Fridays will be delivered on Tuesday. The cost depends on the size of your order. This service is almost 100% reliable.
£6.95 – Large Letter Sized Items for deliveries to arrive Monday to Friday
£8.95 – Small Parcel Sized Items for deliveries to arrive Monday to Friday
£14.50 – for deliveries to arrive on Saturdays
No refunds will be given until a reasonable length of time has been given to deem the parcel ‘lost.’ Replacements will be issued if your order still hasn’t arrived 10 working days after the postal date. We must be informed if your parcel hasn’t arrived within 14 days of your order.
*If your order hasn’t arrived within 7 days of dispatch, please check with your local Sorting Office. All parcels returned to us by Royal Mail will be kept for 14 days. We are very happy to post them back out to you but there is a £4.50 charge for this service for parcels, and a £2.95 charge for letter-sized items by Royal Mail First Class, or the fees for Next Day delivery as outlined above.
To find out which Zone you live in, please check here.
Important Note: All non UK customers are responsible for their own import tax and customs charges if applicable.
Most international orders arrive in around 2 weeks but may take up to 6 weeks. Please be aware that many factors can affect the delivery time including your location, and how fast the customs department in your country process orders.
Orders placed over the Christmas and new year period may of course be further affected due to both the increased volume of post being processed and of course holiday / vacation periods and backlogs.
Royal Mail International SIGNED FOR Service
£8.50 – Large Letter Sized Items
£8.50 – Small Parcel Sized Items
£10.50 – Large Letter Sized Items
£19.95 – Small Parcel Sized Items
Rest of the World
£10 – Large Letter Sized Items
£16.50 – Small Parcel Sized Items
*Royal Mail International Standard Delivery (aims to deliver within 3-10 working days from dispatch, but please allow 28 business days for delivery.
**Royal Mail International Signed For Service (aims to deliver within 3-10 working days from dispatch, but please allow 28 business days for delivery. *We recommend you use this service*
No replacement will be issued until a reasonable length of time has been given to deem the parcel ‘lost’.
If you would like to order from us but can’t see your country on the drop down menu, please email us at firstname.lastname@example.org and we’ll have a look at the delivery options for you.
What if my product doesn’t arrive in time?
If your order is needed for a specific event, we advise you to upgrade your delivery to the guaranteed, tracked Special Delivery service, as we cannot be held responsible for standard delivery items that are delayed by Royal Mail after we have despatched them on time.
This will mean your parcel will arrive next-day guaranteed, pre-1pm signed-for service with Royal Mail that is nearly 100% reliable and features a tracking number so that you know where in the postal network your parcel is.
Custom charges can occur for orders shipped outside of the UK (excluding EU customers). You will be directly responsible for these payments.
We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Long delays can also be caused by custom checks or by international postal services, particularly in November and December, so our delivery times can only be used as a general guide.
Returning items and refunds
What happens if I make a mistake?
Each order will be personalised and printed just for you so please check really carefully that you’ve spelt everything correctly as you’re completely responsible for this bit.
If you notice a mistake soon after you’ve placed an order and it hasn’t been printed yet, then we can amend it for you.
We are unable to amend or cancel orders that have have been posted.
If you have received your order and notice a mistake, please get in touch with us as soon as possible, or at least within 5 days. If the mistake is on our part, or your product is faulty in some way, then we will apologise profusely and get a replacement to you as soon as is humanly possible.
If your item is faulty and you wish to receive a refund instead of a replacement, we’ll refund you once your item has arrived back at the Elves’ Workshop in its full, unused and original condition.
No returns accepted for items that have been personalised or otherwise can’t be resold due to a bespoke element.
*REPRINTS due to customer error are made at half the full retail price.
How do I pay?
We accept payments via Paypal, and credit card payments through Stripe. You don’t need a Paypal account to make payment.