Delivery & Returns

Christmas Letter Bundles are dispatched from September each year. Otherwise it’s business as usual!

FREE First Class Standard UK Delivery!

*Royal Mail First Class mail (aims to deliver within 1-2 working days from dispatch).

Orders before 1:30pm are posted the same day, otherwise on the next working day …

Please note that if you have chosen STANDARD delivery we cannot guarantee that our delivery time estimates will be accurate. While we will despatch on or before the advertised despatch date, we cannot predict or control this, nor can we be held responsible for it.
You do use this service at your own risk.

If you wish to guarantee the arrival of your item in time for a SPECIFIC DATE or event, within the UK, we advise you upgrade your delivery to a guaranteed, tracked service, as we cannot be held responsible for items that are delayed by Royal Mail after we have despatched them on time. This will put your item out from the Elves’ Workshop on a next-day guaranteed, pre-1pm signed-for service with Royal Mail that is nearly 100% reliable and features a tracking number so that you know where in the postal network your parcel is.

We aim to get orders despatched on the same day they are received, although at peak times of year this can slip by 48-72 hours.

UK Tracked Express Delivery:

Royal Mail Special Delivery (to arrive by 1pm on the next working day, Monday – Friday. Saturday orders will be delivered on Tuesday. Order must be placed before 10am Monday-Friday and will need to be signed for).

£5 for deliveries to arrive Monday to Friday
£8.95
for deliveries to arrive on Saturdays

No refunds will be given until a reasonable length of time has been given to deem the parcel ‘lost.’ Replacements will be issued if your order still hasn’t arrived after 7 working days after the postal date. We must be informed if your parcel hasn’t arrived within 14 days of your order.

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International Delivery

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Royal Mail International Standard Service

Europe

£4.95 – Large Letter Sized Items

£7.95 – Small Parcel Sized Items

Rest of the World

£4.95 – Large Letter Sized Items

£9.95 – Small Parcel Sized Items

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📭 Please Note: we advise using the Signed For service 📭

Royal Mail International SIGNED FOR Service

£14.95 (Flat Rate)

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*Royal Mail International Standard Delivery (aims to deliver within 3-7 working days from dispatch, but please allow 28 business days for delivery.

**Royal Mail International Signed For Service (aims to deliver within 3-7 working days from dispatch, but please allow 28 business days for delivery. *We recommend you use this service*

No replacement will be issued until a reasonable length of time has been given to deem the parcel ‘lost’.

If you would like to order from us but can’t see your country on the drop down menu, please email us at elfie@internationalelfservice.com and we’ll have a look at the delivery options for you.

 

What if my product doesn’t arrive in time?

If your order is needed for a specific event, we advise you to upgrade your delivery to the guaranteed, tracked Special Delivery service, as we cannot be held responsible for standard delivery items that are delayed by Royal Mail after we have despatched them on time.

This will mean your parcel will arrive next-day guaranteed, pre-1pm signed-for service with Royal Mail that is nearly 100% reliable and features a tracking number so that you know where in the postal network your parcel is.

 

Returning items and refunds

What happens if I make a mistake?

Each order will be personalised and printed just for you so please check really carefully that you’ve spelt everything correctly as you’re completely responsible for this bit.

If you notice a mistake soon after you’ve placed an order and it hasn’t been printed yet, then we can amend it for you.

If you have received your order and notice a mistake, please get in touch with us as soon as possible, or at least within 5 days. If the mistake is on our part, or your product is faulty in some way, then we will apologise profusely and get a replacement to you as soon as possible. Unfortunately we can’t refund or replace items otherwise.

*REPRINTS due to customer error are made at half the price.

How do I pay?

We accept payments via Paypal, and credit card payments through Stripe. You don’t need a Paypal account to make payment.

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