Delivery & Returns

Christmas Letter Bundles dispatching from September. Otherwise it’s business as usual.

 

Delivery costs & times

 

UK

Free delivery for orders over £5 – *Royal Mail Second Class mail

£3 for orders under £5 – *Royal Mail Second Class mail

£0.95 – Royal Mail First Class

*Royal Mail Second Class mail (aims to deliver within 2-3 working days from dispatch).

*Royal Mail First Class mail (aims to deliver within 1-2 working days from dispatch).

 

UK Tracked Express Delivery:

Royal Mail Special Delivery (to arrive by 1pm on the next working day, Monday – Friday. Saturday orders will be delivered on Tuesday. Order must be placed before 10am Monday-Friday and will need to be signed for).

£8 for deliveries to arrive Monday to Friday
£11 
for deliveries to arrive on Saturdays

No refunds will be given until a reasonable length of time has been given to deem the parcel ‘lost.’ Replacements will be issued if your order still hasn’t arrived after 7 working days after the postal date. We must be informed if your parcel hasn’t arrived within 14 days of your order.

 

Europe

£5 – **Royal Mail International Standard Delivery

£10 – ***Royal Mail International Signed For Service

International (USA, Australia, Canada & New Zealand)

£7 – **Royal Mail International Standard Delivery

£10 – ***Royal Mail International Signed For Service

*Royal Mail International Standard Delivery (aims to deliver within 3-7 working days from dispatch, but please allow 28 business days for delivery.

**Royal Mail International Signed For Service (aims to deliver within 3-7 working days from dispatch, but please allow 28 business days for delivery.

 

No replacement will be issued until a reasonable length of time has been given to deem the parcel ‘lost’.

If you would like to order from us but can’t see your country on the drop down menu, please email us at emily@internationalelfservice.co.uk and we’ll have a look at the delivery options for you.

What if my product doesn’t arrive in time?

If your order is needed for a specific event, we advise you to upgrade your delivery to the guaranteed, tracked Special Delivery service, as we cannot be held responsible for standard delivery items that are delayed by Royal Mail after we have despatched them on time.

This will mean your parcel will arrive next-day guaranteed, pre-1pm signed-for service with Royal Mail that is nearly 100% reliable and features a tracking number so that you know where in the postal network your parcel is.

Returning items and refunds

What happens if I make a mistake?

Each order will be personalised and printed just for you so please check really carefully that you’ve spelt everything correctly as you’re completely responsible for this bit.

If you notice a mistake soon after you’ve placed an order and it hasn’t been printed yet, then we can amend it for you.

If you have received your order and notice a mistake, please get in touch with us as soon as possible, or at least within 5 days. If the mistake is on our part, or your product is faulty in some way, then we will apologise profusely and get a replacement to you as soon as possible. Unfortunately we can’t refund or replace items otherwise.

*REPRINTS due to customer error are made at half the price.

How do I pay?

We accept payments via Paypal, and credit card payments through Stripe. You don’t need a Paypal
account to make payment.