International Elf Service’s magical personalised letters are very different to other personalised letters you may have come across.
If you’ve already seen How Elfie’s Advent Calendar Works and How Wizards & Wonders works and have questions, you’re in the right place. If you can’t find what you’re looking for, then please message us at Elf Towers.
Are the letters hand written?
No. In the first letter Elfie talks about borrowing Father Christmas’ computer to write. Elfie’s signature at the bottom of each letter is done by hand though.
Will the letters be about my children or refer to them at all?
Not in the body of the text, no.
Each letter will say Dear (and then whichever names you’ve entered in) e.g. ‘Dear Ava, Lucas & Jack’. The rest of the letter is news from THE Workshop from the night before.
You will need to add the names of the children that you would like the letters addressed to. Please check what you have entered carefully as you are totally responsible for this bit!
What do I do if I’ve made a mistake with the spelling of the children’s names.
Please contact us immediately and if the error is on our part we will issue you with a replacement immediately. We are very sorry but we are not able to replace letters where the names have been misspelled at the time of placing the order unless you catch us before Elfie starts printing your order. A new order would need to be placed.
What do I actually receive?
Elfie will send you a sturdy box secured with gorgeous candy cane cord, containing…
25 dated (plus 1 undated) personalised letters, written by Christmas Elves and lovingly illustrated complete with ink splodges and smudges. PLUS a personalised letter from Father Christmas (or Santa). Each letter will have all the names of all the children that you requested.
A map that Elfie has drawn of their village in the North Pole.
A certificate from The North Pole’s Postmaster General, addressed to the children.
27 envelopes with all the children’s names on each one.
The letters haven’t been put in their envelopes to make it easier for you to check for any mistakes. Also, if you’re anything like us you’ll be desperate to have a sneaky read of them first anyway.
Which bits can I personalise?
I’ve only just heard about this and it’s December already. Am I too late?
- You can start delivering the Advent letters on the day you receive them, because they’re simply dated according to when they were written. Or, if you prefer, you can deliver the ones to date all in one go and include a mysterious note saying ‘I’m so sorry, these must have fallen out of my delivery bag…’
- Alternatively, Elfie could leave a set of letters for your children to find at bedtime on Christmas Eve or to open on Christmas morning!
- Don’t forget – there are shorter letter bundles available too.
What if the children live between two homes?
Christmas magic means that it doesn’t actually matter where the children are. With your help, the letters will always get to them.
Can I reuse the same set of letters next year?
Children love to reread their letters from Elfie. The children will recognise them from the previous year though, so we don’t recommend pretending they’re new!
Elfie writes a new set each year, so you can always continue on the new Christmas tradition.
Can the letters be personalised from our Elf?
All the Elves have strong characters, with their own style of writing and drawing. So with much discussion with families who have these letters … to avoid any confusion for the children, it’s felt the name needs to hold true to the Elf writing the letters.
All the signatures are written by hand and embedded in the artwork, and not done by computers (yay!). I would be bound to mess up the signatures, and do them totally differently each year, which would ruin it for the kids.
As you know, there’s a big team of Elves in the North Pole, each with different jobs to do. Some are Scout Elves (like yours), some work in the Cinnamon Mine, some work in the North Pole Garden, or do the laundry in Soap-Sud Cabin … and they all know each other!
Lots of families have their letters addressed to their children and their Elf too. And that works really well.
Can I add all my children’s names?
Yes definitely! The children who believe in Father Christmas will think it’s very unfair if their older sibling(s) haven’t been included! Older children will still enjoy the magic and can also help with any deliveries. There are those that believe in magic and those that make magic…
Do these letters work with a visiting Christmas Elf?
Yes. Many people get their letters addressed to their children and their Elves. It’s a big team up in the North Pole! There are Scout Elves (who visit families), letter writing Elves, Elves who manage important deliveries, Elves who make the uniforms … your Elf can bring your family’s letter back from the North Pole each night.
Do you really post out one letter a day to the children?
We post out the whole package to you, for you to deliver on the Elves’ behalf.
Did you write these letters on your computer Mummy & Daddy?
No I didn’t
How do the Elves know my name?
I don’t fully understand it all but people say it’s just Christmas Magic.
Our own Elf has told them!
How does Elfie deliver these letters?
Maybe it’s Christmas Magic or Elfie has some help? I’d love to know though wouldn’t you?
I saw you put a letter out. Are they from you?
Ah, I’m still new to this job and I’m afraid I got in a bit of a muddle. I saw the letter and there was a message to ask if I could hide it as I think Elfie must have been too busy last night. I hope I get to do more it was really fun!
Are these really from the North Pole?
I haven’t ever seen letters like this before so maybe they are??
What do these Elves look like and how old are they?
I don’t actually know!
Can I write back to the Elves?
Yes of course you can! When I was a child we were told that we could leave any letters for the North Pole either in a fireplace or by the front door when we go to bed and they will be collected when no-one’s looking.
Did the Elves really draw these pictures?
Well I assume so?
Are these ink and paint splodges real?
Let’s have a look. Well, I think they look real don’t they?
My friend said they got a letter from Elfie and the other Elves too – does Elfie write to all the children?
I’m not sure actually. You could ask your friends if they get letters? Maybe their mum’s or dad’s know more about it than me? Sorry honey, I’m not being much use am I?